Store Policies
For further questions, do not hesitate to contact us!
FLOORINGS
Special orders: non-returnable
Ceramic: eligible for return in full original box only (except special orders).
Return period: maximum 15 days. Return costs: 30% or more (depending on the product and the vendor).
Installation products (adhesive, grouts, etc.)
No return, no exchange, no refund.
TRIMS
No return, no exchange, no refund.
WALLPAPERS AND MURALS
No return, no exchange, no refund.
WINDOW COVERINGS, FABRICS, POLES AND ACCESSORIES
No return, no exchange, no refund.
CUSTOMIZATION
Approximate time limit: varies from 4 to 8 weeks (depending on the time of year).
Depends on the availability of product with the vendor.
We shall not be held responsible for the quantities estimated as per the information and measurements provided by the client.
No return, no exchange, no refund on products coloured on request. Returnable products and accessories (see store for details).
Certain colours require a dark primer to match the colour representation on the samples.
Sample colours and finishes may vary slightly from the paint in the container.
Return period: if applicable, 30 days.
Deposit of 50% of the total invoice amount (including taxes) on any custom product. Final payment: payable in full before the delivery or installation.
