Purchase details

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FLOORINGS

Special orders: non-returnable

Ceramic: eligible for return in full original box only (except special orders).

Return period:  maximum 15 days.
Return costs: 30% or more (depending on the product and the vendor).

INSTALLATION PRODUCTS (adhesive, grouts, etc.)

No return, no exchange, no refund.

TRIMS

No return, no exchange, no refund.

WALLPAPERS AND MURALS

No return, no exchange, no refund

WINDOW COVERINGS, FABRICS, POLES AND ACCESSORIES

No return, no exchange, no refund.

CUSTOMIZATION

Approximate time limit: varies from four to eight weeks (depending on the time of year).

DELIVERY PERIOD FOR ALL CUSTOM PRODUCTS

Depends on the availability of product with the vendor.

REQUIRED QUANTITIES

We shall not be held responsible for the quantities estimated as per the information and measurements provided by the client.

PAINT AND ACCESSORIES

No return, no exchange, no refund on products coloured on request. Returnable products and accessories (see store for details).

Certain colours require a dark primer to match the colour representation on the samples.

Sample colours and finishes may vary slightly from the paint in the container.

Return period: if applicable, 30 days.

PAYMENT

Deposit of 50% of the total invoice amount (including taxes) on any custom product. Final payment: payable in full before the delivery or installation.